Privacy Policy

Last updated: October 8, 2026

Truc Labs ("we", "us") respects your privacy. This policy explains what information we collect through truclabs.com and our products, and how we use it.

Information we collect

This website does not use cookies, analytics trackers or contact forms. If you email us, we receive your email address and the content of your message.

When a business uses Truc Agent, we process the documents, conversation data and integration data the business provides, only to deliver the service to that business.

How we use information

We use information only to respond to inquiries, provide and improve our services, and meet legal obligations. We do not sell personal data.

AI processing

Truc Agent uses large language models, including Claude by Anthropic, to process customer data on behalf of our clients. Data sent to model providers is used to generate responses for that client and is handled under the providers' commercial terms. We design deployments to be grounded in client data, with human approval for sensitive actions.

Data protection

We apply reasonable technical and organizational measures to protect data, and we process personal data in line with applicable law, including Vietnam's Decree 13/2023/ND-CP on personal data protection.

Your rights

You may request access to, correction of, or deletion of your personal data by contacting us.

Contact

Truc Labs · Hanoi, Vietnam · t.ceo@truclabs.com